Company Overview

Packet Design was founded with the goal of closing a critical network service assurance gap. Myriad vendor tools monitor and measure infrastructure health, bandwidth consumption, traffic composition, application response times, etc., but only Packet Design correlates the performance of critical services delivered across the network to routing behavior, in real time. When OSS/NMS dashboards are green but users are complaining of intermittent service outages or poor performance, Packet Design tells you why.

Over the years, our product portfolio has expanded from routing analytics to a service assurance suite that is used in the world’s largest and most complex networks. Today, hundreds of network operators use the Explorer products to improve network availability and performance, deliver new services faster and more economically, and improve customer satisfaction.

But we are just getting started. Packet Design’s vision is to be the premier source of intelligence to optimize the performance and control of physical and virtual networks. We are delivering vendor-agnostic SDN service management and orchestration products, and are working with early adopters to help them achieve first-mover competitive advantages.






  • Scott Sherwood

    Chief Executive Officer    

    Scott Sherwood’s career spans more than twenty years in sales, management and consulting. Prior to serving as CEO at Packet Design, he led sales at Cache IQ, a network-based caching company that was acquired by NetApp in 2012. Before that, he led all aspects of global sales and business development for ScienceLogic, a leading operations and cloud management company. Prior to ScienceLogic, Scott was Senior Vice President of Worldwide Sales at NetQoS, where he helped the company acquire a ”who’s who” of Global 2000 customers including half of the Fortune 50, grow revenues from $200,000 to $56 million at a 50% CAGR, and deliver 31 consecutive quarters of double digit revenue growth. This success ultimately led to NetQoS being acquired by CA Technologies in 2009. He holds a degree in Information Systems from James Madison University College of Business.
  • Cengiz Alaettinoglu, PhD

    Chief Technology Officer    

    Cengiz Alaettinoglu is a founding member of the company's R&D staff and provides technical direction for the product portfolio. His early experimental work, analyzing routing convergence and scalability properties, and correlating network performance issues to routing protocol incidents, lead to the creation of route analytics technology and the Packet Design product suite. He is currently working on real-time SDN analytics and orchestration applications that intelligently satisfy path and bandwidth demands without negatively impacting other services. Prior to Packet Design, Cengiz was with USC's Information Sciences Institute where he worked on the Routing Arbiter project. He was co-chair of the IETF's Routing Policy System Working Group, has been published widely, and is a popular lecturer at industry events worldwide. He holds a BS in Computer Engineering from Middle East Technical University, Ankara, and a MS and PhD in Computer Science from the University of Maryland.
  • John Eckman

    Chief Financial Officer    

    John Eckman oversees all financial, legal and human resources matters at Packet Design. With over 15 years of private equity and entrepreneurial leadership, he is also a Managing Partner with Lone Rock Technology Group, a private equity firm specializing in enterprise software investments. His prior experience includes positions as a Vice President at The Carlyle Group, where he focused on leveraged buyout opportunities in the technology sector, and a Vice President at Liberty Partners, where he completed numerous investments in software and technology companies, including NetQoS. John holds an MBA from the Wharton School of Business, where he was designated a Palmer Scholar, and a BA in Economics from Davidson College.
  • Steve Harriman

    Senior Vice President, Marketing    

    For more than twenty-five years, Steve Harriman has led technology marketing teams in start-ups, privately held mid-sized ventures, and publicly-traded corporations, and he has a track record of building world-class marketing functions that fuel business growth. Prior to joining Packet Design, he was head of marketing at Cache IQ (acquired by NetApp), ScienceLogic, and at NetQoS, where he helped establish the company as a leader in network performance management, ultimately leading to its acquisition by CA Technologies. Earlier, Steve held leadership positions at Sterling Software (acquired by CA Technologies) and Candle Corporation (acquired by IBM). He was educated in the UK and began his career in IT operations, application development, and systems programming.
  • Satish Kanna, PhD

    Vice President, Engineering    

    Satish Kanna has been a senior member of Packet Design's engineering staff since the company's inception, serving as a Distinguished Engineer and Director of Engineering & Technology before being promoted to Vice President. He leads all aspects of Packet Design's product design, development and quality assurance, with teams in California, Texas and India, and he is named on eight of Packet Design's patents. Satish began his career as a programmer analyst and research assistant at the University of California's Information Sciences Institute. He holds a Bachelor of Technology, Electronics & Communications Engineering from the Indian Institute of Technology, and a MS in Computer Engineering and a PhD in Computer Science from the University of Southern California.
  • Daniel Ley

    Senior Vice President, Sales    

    Daniel Ley’s career spans over 20 years in sales, sales management and executive leadership, helping large and small technology companies achieve successful outcomes by growing revenue. Prior to joining Packet Design, Daniel was Vice President of Solution Sales for North America at CA Technologies. Before that, he was Vice President of Worldwide Sales at Hyperformix, and as Director of Sales for NetQoS, he led teams in the North America, Asia Pacific and emerging markets. Both companies were acquired by CA Technologies. Earlier, at Ward Davis Communications, Daniel held various sales and sales management roles, and he began his career in avionics engineering and management with Hughes Aircraft. Daniel holds a BS in Electrical Engineering from California State University, Los Angeles, and a MS in Electrical Engineering from the University of Southern California.
  • Andy McFarland

    Vice President, Customer Care    

    Andy McFarland leads all post-sale services and is responsible for ensuring customer success and satisfaction. With more than 20 years of experience in technology and business roles, Andy joined Packet Design from CA Technologies where he held various customer success leadership positions, including Vice President of Support. Before that, he was Vice President of Customer Care at NetQoS and helped the company achieve industry-leading Net Promoter Scores. Earlier in his career, Andy held Internet Engineering and Operations management positions at Sprint and Broadwing Communications (now Level 3), and was Director of Carrier Relations and Access Strategy at MegaPath. He began his career as a surface warfare officer in the U.S. Navy. He holds a BA in Mathematics from the University of Rochester and an MBA from Virginia Tech.
  • Matt Sherrod

    Vice President, Product Management    

    With over 25 years of networking experience, Matt Sherrod heads product strategy and definition at Packet Design. He joined Packet Design from CA Technologies where, as the Vice President of Product Management, he defined product direction and strategy for the company’s infrastructure management solutions. For more than 10 years he held a number of field and management positions at CA Technologies and NetQoS. Before that, Matt worked as Director of Communications for a Fortune 100 global enterprise, applying leading edge technologies to improve application delivery. Matt holds a BS in Applied Math, Computer Science and Statistics, and a MS in Management Information Systems from Texas A&M University.

News & Events





Packet Design is growing and we are always looking for exceptional talent. We offer challenging and rewarding work for people who want to grow with us, as well as a competitive benefits package for employees and their families.

Our technology is at the cutting edge of next-generation networking, and we are focused on delivering ground-breaking products that fulfill our vision. With offices in Austin, San Jose, and Pune, and employees around the world, we place great importance on maintaining a low stress, highly collaborative work environment that rewards innovation and productivity.

If you are looking for a career opportunity where you can make a difference, not just a paycheck, Packet Design may be the place for you. Let’s talk!



Technical Support Specialist - Austin, TX or Pune, India


Packet Design is looking for talented, energetic and professional individuals with a strong interest in network performance management. The candidates will have the opportunity to work with the largest service provider and enterprise networks in the world. The ideal candidates will have a preference for teamwork, and for playing an important role in a fast-paced, high-growth environment where employees take ownership and make a difference.


Collaborate with customers and advise them in hardware and software installation, configuration and support to ensure proper performance of Packet Design products and service offerings. Install hardware and software remotely or at client locations. Ensure remote access capability for advanced troubleshooting. Develop and implement migrations and pre-release tests. Communicate trend information to management. Recommend product enhancements to the software engineering team.

 Required Experience and Skills

  • Strong working knowledge of IP, routing protocols and network hardware; work experience in a service provider network is a plus.
  • Strong understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
  • Experience with Cisco IOS, JunOS or other network router operating systems.
  • Strong Networking Knowledge (subnets, firewalls, ports, switches, routing and TCP/IP).
  • A good listener who seeks to really understand a customer problem or question in order to help them solve it.
  • Exceptional communicator who effectively conveys information verbally and in writing.
  • Results-driven achiever who doesn't quit with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Dependable, responsible contributor committed to excellence and success.
  • Resourceful team player who excels at developing trusting relationships with customers and colleagues.
  • Previous experience in a technical support role with strong emphasis in troubleshooting.

Other Requirements

  • 4-year college degree in Electrical Engineering, Computer Engineering, or Computer Science or equivalent work experience.
  • Major industry certifications (CCNA, CCNP, CCIE, etc.) are desirable.

Please send your resume and contact information to

Lead Software Engineer - Pune, India


Position Description: 

The Lead Software Engineer will join our group of routing experts and architects to develop and maintain product modules in the areas of route analytics, networking and distributed systems.

Experience Required:

  • 5 years+ experience
  • Proficiency in C++
  • Significant experience in STL and designing/developing large software systems in Linux/UNIX environments
  • Good systems knowledge of Linux/UNIX
  • Strong algorithmic skills
  • Excellent object-oriented design skills
  • Good written and verbal communication skills
  • Ability to tackle challenging problems and multitask
  • Good knowledge of IP networking and routing protocols a plus

Other Requirements:

  • Bachelors/Masters of Engineering or Computer Science

Location: Pune, India.

Please send your resume and contact information to

Principal Engineer, SDN - Austin, TX or San Jose, CA


Position Description:

We have an opening for a Principal Engineer to work on our next generation analytics, provisioning and orchestration SDN software modules. The ideal candidate will possess an expert level understanding of IP networking and routing protocols along with a solid understanding of optical networks. Knowledge of multi-layer optimization is preferred but not required.


  • Architect, design and implement next generation analytics, provisioning and orchestration software modules.
  • Work closely with the CTO and Product Management team to define and implement game changing SDN systems that influence the future of networking.
  • Lead and drive technical definition of large projects that span multiple technologies and cross-functional teams.
  • Collaborate closely with other team members at various stages such as product design, functional spec, design reviews, implementation and testing.
  • Develop detailed architecture, functional and design specifications.
  • Lead and mentor junior engineers in the team.
  • Conduct and participate in peer code/design reviews.
  • Develop automated tests for software validation and sustenance. 

Experience Required:

  • Expert level knowledge of IP networking and routing protocols is required.
  • Solid understanding of DWDM optical networks in a Service Provider, or large scale enterprise environment is required.
  • Knowledge of multi-layer optimization algorithms is preferred.
  • Experience with configuring and supporting optical equipment from multiple vendors is a plus.
  • Proficiency in C++ and excellent object oriented design skills are required.
  • Experience in designing/developing large software systems in Linux/UNIX environments and good systems knowledge of Linux/UNIX is required.
  • Ability to solve complex problems by utilizing appropriate and efficient algorithms is required.
  • Excellent teamwork and people skills required.
  • Experience with Agile development is a plus.
  • Experience with SDN controllers like OpenDaylight or ONOS is a plus.

Other Experience Required:

  • Master’s Degree or PhD in Computer Science/Engineering preferred.

Location: San Jose, CA or Austin, TX.

Please send your resume and contact information to

IT Support Technician/Sys Admin - Pune, India


Position Description

Packet Design is looking for a talented, energetic and professional individual with a strong interest in systems administration. This candidate will install, configure, maintain, monitor, and troubleshoot the Packet Design data, voice, and video networks. The ideal candidate will work well with others and be able to troubleshoot common issues within the business.


  • Life-cycle ownership of the internal IT Ticket System
  • Security and ongoing maintenance of firewalls, switches, video conference gear, NAS, ESX hosts, and Unix/Linux servers
  • Full technical support of internal users in our Pune office
  • Working with telecom providers
  • Other duties as assigned

 Required Experience and Skills

  • Great attitude and willingness to learn new things
  • Understanding of Windows Office365 applications and ability to troubleshoot issues
  • Intermediate knowledge about firewalls, layer 2 and 3 switching (WatchGuard, Juniper, Cisco, Netgear)
  • Familiarity with various Operating Systems (Windows 7/8/10, MAC OS X, Linux – CentOS)
  • Basic understanding of cloud-based VoIP
  • 1-2 years experience as a Unix/Linux Administrator
  • Demonstrated ability of sound planning, organizational, and problem solving skills

Other Requirements

  • 4-year college degree in related field or equivalent work experience
  • Applicable certifications are a plus (Comp TIA, Microsoft, Redhat)

Please send your resume and contact information to