May 19, 2016
Driverless SDN? Not So Fast.
By some estimates, self-driving cars may soon make the industrialized world safer by replacing cars driven by sleep-deprived, drunk, aged, text-addi...
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March 10, 2016
When Does a Company Know it is Providing Value?
When do companies know (I mean, really KNOW) that they are providing value? How about when their customers inquire about personally purchasing stock...
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February 16, 2016
Packet Design 2nd Annual Customer Symposium: A Global Affair
Packet Design is a global company… after all, most of our customers are global so we have to be as well! Just check out this video where employees...
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January 12, 2016
Be a Jedi Master – Packet Design Style
The new “Star Wars: The Force Awakens” movie reminds us a lot about the challenges of networking. Just when you think you’ve solved a major iss...
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November 3, 2015
A CX Influencer in the House: Is Tech Measuring Up?
Our own VP of Customer Care Andy McFarland was recently named one of the “25 CX Influencers You Should Know” by UX company TandemSeven, based on...
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March 31, 2015
Inaugural Customer Symposium Highlighted Fast Move to SDN/NFV
In Paris a few weeks ago, Packet Design hosted our first ever Customer Symposium to discuss industry trends and share our latest product developments....
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November 25, 2014
Why don’t all companies take a customer centric approach to service?
Being part of the Packet Design Customer Care department and specifically the Technical Support group, I constantly ask: What more can we do to better...
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July 8, 2014
Linking Purpose to Profits
Three bricklayers were working side by side. When asked, “What are you doing?” the first bricklayer replied, “I’m laying bricks.” The second...
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