Careers

Packet Design is growing and we are always looking for exceptional talent. We offer challenging and rewarding work for people who want to grow with us, as well as a competitive benefits package for employees and their families.

Our technology is at the cutting edge of next-generation networking, and we are focused on delivering ground-breaking products that fulfill our vision. With offices in Austin, San Jose, and Pune, and employees around the world, we place great importance on maintaining a low stress, highly collaborative work environment that rewards innovation and productivity.

If you are looking for a career opportunity where you can make a difference, not just a paycheck, Packet Design may be the place for you. Let’s talk!

 

Quality Assurance Engineers - Pune, India

 

As a Quality Assurance Engineer you will be responsible for creating, implementing, executing and automating test cases across multiple components of the Explorer products. The QA Engineer will design, document and implement test plans for new projects, report and manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems, and develop test automation solutions as needed. The QA Engineer will help define QA methodologies and establish QA processes. The successful candidate will possess good technical skills, have experience using and/or testing complex software packages, familiarity with IP technologies and LINUX systems, and the ability to learn to use testing tools and automation frameworks.

The ideal candidate is a self-motivated team player who can work in a fast paced, dynamic environment. S/he must have strong interpersonal skills, be able to work both independently and as part of a team and thrive on learning new technologies and techniques.

Responsibilities

  • Design, develop and implement comprehensive QA test plans and test cases and setup infrastructure as necessary for testing.
  • Run regression tests and perform both white and black box testing against releases of the Explorer products.
  • Contribute in all aspects of verification, including functional, structural, regression, stress, stability and system testing.
  • Document, troubleshoot and isolate problems encountered during testing.
  • Learn and use defined tools to create test automation both at the functional and system level.
  • Work with other members of the Packet Design QA team to improve our processes, tools, methods, effectiveness and efficiency.

Required Skills

  • A minimum of one year cumulative experience of using and/or testing commercial software.
  • Experience with software installation using Linux/Unix.
  • Knowledge of testing Network Management systems is a plus.
  • Strong technical and programming/test automation skills and/or knowledge of Shell/Python/Tcl scripting.
  • Ability to learn to troubleshoot software/hardware configuration problems.
  • Demonstrated ability to handle/organize multiple complex tasks simultaneously and use bug tracking systems.
  • Ideal candidate will have strong analytical and troubleshooting skills, as well as excellent written and verbal communication skills.

Other Requirements:

  • Bachelor of Science in Computer Science or related, and professional work experience.

Location: Pune, India.

Please send your resume and contact information to careers@packetdesign.com.


Technical Support Specialist - Austin, TX or Pune, India

 

Packet Design is looking for talented, energetic and professional individuals with a strong interest in network performance management. The candidates will have the opportunity to work with the largest service provider and enterprise networks in the world. The ideal candidates will have a preference for teamwork, and for playing an important role in a fast-paced, high-growth environment where employees take ownership and make a difference.

Responsibilities

Collaborate with customers and advise them in hardware and software installation, configuration and support to ensure proper performance of Packet Design products and service offerings. Install hardware and software remotely or at client locations. Ensure remote access capability for advanced troubleshooting. Develop and implement migrations and pre-release tests. Communicate trend information to management. Recommend product enhancements to the software engineering team.

 Required Experience and Skills

  • Strong working knowledge of IP, routing protocols and network hardware; work experience in a service provider network is a plus.
  • Strong understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
  • Experience with Cisco IOS, JunOS or other network router operating systems.
  • Strong Networking Knowledge (subnets, firewalls, ports, switches, routing and TCP/IP).
  • A good listener who seeks to really understand a customer problem or question in order to help them solve it.
  • Exceptional communicator who effectively conveys information verbally and in writing.
  • Results-driven achiever who doesn't quit with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Dependable, responsible contributor committed to excellence and success.
  • Resourceful team player who excels at developing trusting relationships with customers and colleagues.
  • Previous experience in a technical support role with strong emphasis in troubleshooting.

Other Requirements

  • 4-year college degree in Electrical Engineering, Computer Engineering, or Computer Science or equivalent work experience.
  • Major industry certifications (CCNA, CCNP, CCIE, etc.) are desirable.

Please send your resume and contact information to careers@packetdesign.com.


Lead Software Engineer - Pune, India

 

Position Description: 

The Lead Software Engineer will join our group of routing experts and architects to develop and maintain product modules in the areas of route analytics, networking and distributed systems.

Experience Required:

  • 5 years+ experience
  • Proficiency in C++
  • Significant experience in STL and designing/developing large software systems in Linux/UNIX environments
  • Good systems knowledge of Linux/UNIX
  • Strong algorithmic skills
  • Excellent object-oriented design skills
  • Good written and verbal communication skills
  • Ability to tackle challenging problems and multitask
  • Good knowledge of IP networking and routing protocols a plus

Other Requirements:

  • Bachelors/Masters of Engineering or Computer Science

Location: Pune, India.

Please send your resume and contact information to careers@packetdesign.com.


Principal Engineer, SDN - Austin, TX or San Jose, CA

 

Position Description:

We have an opening for a Principal Engineer to work on our next generation analytics, provisioning and orchestration SDN software modules. The ideal candidate will possess an expert level understanding of IP networking and routing protocols along with a solid understanding of optical networks. Knowledge of multi-layer optimization is preferred but not required.

Responsibilities:

  • Architect, design and implement next generation analytics, provisioning and orchestration software modules.
  • Work closely with the CTO and Product Management team to define and implement game changing SDN systems that influence the future of networking.
  • Lead and drive technical definition of large projects that span multiple technologies and cross-functional teams.
  • Collaborate closely with other team members at various stages such as product design, functional spec, design reviews, implementation and testing.
  • Develop detailed architecture, functional and design specifications.
  • Lead and mentor junior engineers in the team.
  • Conduct and participate in peer code/design reviews.
  • Develop automated tests for software validation and sustenance. 

Experience Required:

  • Expert level knowledge of IP networking and routing protocols is required.
  • Solid understanding of DWDM optical networks in a Service Provider, or large scale enterprise environment is required.
  • Knowledge of multi-layer optimization algorithms is preferred.
  • Experience with configuring and supporting optical equipment from multiple vendors is a plus.
  • Proficiency in C++ and excellent object oriented design skills are required.
  • Experience in designing/developing large software systems in Linux/UNIX environments and good systems knowledge of Linux/UNIX is required.
  • Ability to solve complex problems by utilizing appropriate and efficient algorithms is required.
  • Excellent teamwork and people skills required.
  • Experience with Agile development is a plus.
  • Experience with SDN controllers like OpenDaylight or ONOS is a plus.

Other Experience Required:

  • Master’s Degree or PhD in Computer Science/Engineering preferred.

Location: San Jose, CA or Austin, TX.

Please send your resume and contact information to careers@packetdesign.com.


IT Support Technician/Sys Admin - Pune, India

 

Position Description

Packet Design is looking for a talented, energetic and professional individual with a strong interest in systems administration. This candidate will install, configure, maintain, monitor, and troubleshoot the Packet Design data, voice, and video networks. The ideal candidate will work well with others and be able to troubleshoot common issues within the business.

Responsibilities

  • Life-cycle ownership of the internal IT Ticket System
  • Security and ongoing maintenance of firewalls, switches, video conference gear, NAS, ESX hosts, and Unix/Linux servers
  • Full technical support of internal users in our Pune office
  • Working with telecom providers
  • Other duties as assigned

 Required Experience and Skills

  • Great attitude and willingness to learn new things
  • Understanding of Windows Office365 applications and ability to troubleshoot issues
  • Intermediate knowledge about firewalls, layer 2 and 3 switching (WatchGuard, Juniper, Cisco, Netgear)
  • Familiarity with various Operating Systems (Windows 7/8/10, MAC OS X, Linux – CentOS)
  • Basic understanding of cloud-based VoIP
  • 1-2 years experience as a Unix/Linux Administrator
  • Demonstrated ability of sound planning, organizational, and problem solving skills

Other Requirements

  • 4-year college degree in related field or equivalent work experience
  • Applicable certifications are a plus (Comp TIA, Microsoft, Redhat)

Please send your resume and contact information to careers@packetdesign.com.