Expands Management Team with New Executive Role Focused on Customer Success
SANTA CLARA, CA — May 21, 2013 — Packet Design, the leading provider of IP network route analytics software, announced today that it has added another industry veteran to its management ranks. Andy McFarland has been appointed to build and lead the new Customer Care function and will be responsible for customer success and satisfaction.
McFarland joins Packet Design from CA Technologies where he held various customer success leadership roles, including Vice President of Customer Support. Before that, he was Vice President of Customer Care at NetQoS and helped the company achieve industry-leading Net Promoter Scores. Earlier in his career, Andy help Internet Engineering and Operations management positions at Sprint and Broadwing Communications (now Level 3), and was Director of Carrier Relations and Access Strategy at MegaPath. Andy began his career as a surface warfare officer in the U.S. Navy.
“Andy McFarland understands the importance of customer enablement after the sale to ensure full value is received from the products and services acquired," said Scott Sherwood, CEO of Packet Design. "Furthermore, he has years of experience in our market implementing measurable customer care programs that promote customer success and enhance vendor-client relationships.”
“I am excited to bring my experience and skills to bear in this new position," said Andy McFarland, Vice President of Customer Care for Packet Design. "Packet Design has outstanding technology and an impressive global customer base of service providers, mobile operators and MSOs as well as large enterprises and government agencies. I am confident we can help our customers derive even greater value from their Packet Design investments, enhance their network performance management best practices, and help prepare them for a smooth migration to virtualized network functions and software defined networking.”
McFarland holds a BA degree in Mathematics from the University of Rochester and an MBA from Virginia Tech.
Packet Design is the leading provider of route analytics solutions for IP networks. Packet Design’s management software provides the intelligence needed to optimize network routing and performance in real time. The world’s largest service providers, mobile operators, cable and broadband providers, enterprises and government agencies use Packet Design products to improve the reliability, efficiency and predictability of their physical and virtual networks while maximizing the return on assets.