Packet Design is committed to helping our customers realize a rapid and sustained return on their investment. Packet Design customers benefit from the unique network management insights our technology provides and also from the after-sale experience. New customers frequently have questions such as:
“Will we ever hear from Packet Design except at maintenance renewal time?”
“Are the Packet Design customer support technicians knowledgeable? Will they be responsive if we call with a problem?”
“Does Packet Design invest in technology innovations and provide frequent product updates?”
ClientAdvantage is a comprehensive customer care program that answers these questions with a resounding yes. It is designed to ensure that every customer receives the most from their product investment and to provide convenient access to Packet Design personnel, expertise and resources.
Every customer is assigned a Customer Success Manager who serves as their Packet Design primary point of contact. As the customer advocate, the Customer Success Manager stays in regular contact to ensure maximum value is received from both the Explorer products and the ClientAdvantage program.
Besides software maintenance and technical support, the ClientAdvantage program offers a number of other benefits.
Packet Design also offers product deployment and migration services: