Operations teams need real-time visibility into the health of the IP/MPLS network and the performance of specific overlay services, such as Layer 2 and Layer 3 VPNs. They should also be equipped to suppress emerging threats to service availability before outages occur. Yet, despite investments in myriad tools, operations teams spend too much time reacting to events, service interruptions still occur, and time to repair is often embarrassingly long and costly.
Today’s networks are so dynamic that traditional methods for network monitoring are inadequate. Tools that periodically poll devices or retrieve config files do not see the thousands of routing events that occur every hour and their impact on critical service paths. Flow analyzers also lack path information and cannot practically be instrumented across the entire network. Service management and APM tools display end-to-end response time metrics but offer little help in isolating the specific node or link within the network cloud that is responsible for out-of-baseline performance. As the industry moves to software-defined networking, these challenges are exacerbated and real-time telemetry and analytics become essential for network managers.
To solve this problem, Packet Design’s SDN-ready service assurance products integrate routing, traffic and performance telemetry to provide unique, path-aware analytics. IGP and BGP protocol messages are captured in real time so NOC engineers have always-current visibility into the network control plane. Service-centric traffic flow and SNMP performance metrics complete the picture. Actionable alerts and intuitive triage workflows designed for Operations teams help to reduce MTTR, resulting in fewer sustained outages, improved service quality, and happier users. Customizable dashboards and reports allow network operators to be more proactive in managing service delivery, report on service availability and produce detailed post-mortem analyses when unavoidable outages do occur.